Here I am sharing you a complete presentation and Excel database for your convenience for free. Maybe you have delays in spare parts ordering, resource issues, planning problems, or unexpected spare part lead times. See our User Agreement and Privacy Policy. Interview questions and answers – free download/ pdf and ppt file But you may now be asking ‘what is SMART’? Example KPIs. I hope these would help you to work with KPI smoothly. Greg is a cheerful guy who always makes you feel delighted when you’re around him. There can be high-level KPIs that cover the overall performance of a company, and there are low-level KPIs that hone in on employees or processes in departments or units such as … Read more on the Advantages and Disadvantages of Reactive Maintenance by clicking here. If this is high, then it follows that reactive maintenance and downtime will decrease in the future. According to Vanson Bourne, average industrial downtime costs are 250.000 USD per hour, according to field service and IT decision-makers. Pareto developed the 80-20 rule: 20 percent of a facility's assets and equipment consume 80 percent of resources. Each objective has different standards for evaluating progress against the goal. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. First, ask yourself what it is that you want to achieve. It is your responsibility to take advantage of that maintenance performance business intelligence to stay ahead of the game. It is used to assess the reliability of a repairable asset. Here are some examples of SMART maintenance goals: Writing SMART goals will help you question your maintenance processes. A typical KPI … Managers should publish charts weekly and monthly … You don’t want to alienate people. Not the other way around. Unscheduled downtime is painful for asset-intensive organizations. 70% of the companies' lack awareness of which assets require maintenance which leads to unpredictable failures and costly downtime. Your concern must be the effectiveness and efficiency of the people, tools, and processes in terms of maintenance performance. You can learn a lot from others like you. You may need to present your factory KPI data with Top management or may need to report them. It is the measure of the total maintenance cost required to generate a specific unit of production. Infographic: What do Maintenance Professionals REALLY think about industrial IoT? Short description: the average amount of time between 2 consecutive failures Tracking your maintenance KPIs will also help you benchmark your organization against others in the industry. All organizations must have the right balance of both leading and lagging maintenance metrics. You can measure maintenance costs, delivery, resources, quality, reliability, risk, and many others. Benefits of Using KPI in Maintenance . Relevant: Pertinent to your organization’s overall purpose and business or operations plan. These Key Performance Indicators are a solid way to ensure that the mechanical and maintenance department functions optimally; thereby, guaranteeing organizational success. Any electrical breakdown must be rectified to keep the plant running. Think of the difference between an automotive dashboard and an airliner’s dashboard. How to choose the right KPIs to monitor? You can begin by asking the questions stated above. Measured by checking them. It’s a simple KPI formula: MTBF = Operating time (hours) / Number of Failures. : the objective must have criteria that measure your progress towards the accomplishment of the goal. It is a metric generally used for maintenance planning actions. difficult to achieve. The maintenance costs metric is flexible and can be applied to one asset, a collection of assets, or a plant as a whole – even multiple plants under an organizational umbrella. So all KPIs are metrics but all metrics are not KPIs. Market Analysis: How much does CMMS/EAM software cost? Other materials from Project scope document prepared and agreed upon by stakeholders. The range of KPIs and PIs to use to monitor and focus maintenance on what is important to do include checking: the delivery and quality of maintenance work, the reduction in … This can only be a good thing. But how do stakeholders get the information? But be realistic. This is just as applicable to maintenance as it is to life. Maintenance KPIs are quantifiable goals that reflect the larger objectives of the organization. KPI Maintenance. Maintenance stakeholders, decision-makers, and key people of influence need digital dashboards and reports to get a rapid overview of maintenance performance and KPIs. And. For example, say that there is a standard for addressing a non-critical but unscheduled work orders. When we say repairable, we mean those assets or components that can be repaired when they fail, i.e., pumps, valves, and conveyors. Or if your facility is already great, then pat yourself on the back right now. When you can plan all your maintenance activities, you will have stable, predictable costs. 1) The First-Time Fix Rate. Maintenance managers have to know when work was completed to know whether their preventive maintenance program is working. Now customize the name of a clipboard to store your clips. Key Performance Indicators (KPI’s) are used to measure the effectiveness of the maintenance management solution that directly impacts asset/equipment performance and total … Steelmakers are concerned with costs per tonne of steel, brewers per keg of beer, and carmakers per car. We are fortunate to have … According to Vanson Bourne research, Average downtime costs 240.000 US dollars per hour according to decision makers in Field service and Service management. So, what about the number of KPIs that you should have on your EAM / CMMS dashboards?Firstly, too few and you risk missing opportunities. BSRIA also undertakes independent client-satisfaction surveys to examine the strengths and weaknesses of a service provider not currently reported on. They are items such as light bulbs, electronic items, or circuit breakers, i.e., when they fail, they are simply swapped out. Measuring Downtime as a KPI, can help Maintenance Department t… KPI is also a number or a percentage but KPI is a metric which has the power to provide to the management some recommendations to improve performance/reduce costs. The world class benchmark is between 2% and 3%. If you do it the right way, your organization will reap the benefits.... Lubrication. is when it was entered into the EAM or CMMS. This helps you identify how often you are missing necessary maintenance. # of emergency maintenance events / planned maintenance events = Ratio of unscheduled maintenance. Ratio of engineers to schedulers – this KPI is the best method to determine the planner/scheduler workload. Read more in detail about MTBF and Failure Data Analysis here. She frequently has a smile on her face and you can tell she enjoys her job. information about all the maintenance work the engineers perform in the field. Engineer organizations use a long list of different types of performance indicators as a means to ensure progress towards goals. As an example, let’s say we are manufacturing hand sanitizer by the liter. Last month we turned out a million liters of the product for shipment. Achievable: Attainable and not too difficult to achieve. You do not want to overwhelm people with information. Counting the "Invisible"? This will create a sense of urgency and motivation. Reduce unplanned downtime by 50% by the end of 2021. You can also read our article about Reducing Maintenance Management Cost here. This breakdown maintainance is usually carried out in shifts. Our month’s maintenance costs were $100,000. And you will be in control of your assets and production runs. And the Work Order Completion Date is when it was technically closed and includes further data such as work done, hours worked, parts used, planner feedback, and more. Too many and people get confused. ♦ Total Maintenance Cost / Total Manufacturing Cost: This metric is a useful benchmark at a plant and corporate level. Management KPIs Laurie Gilmer, P.E., CFM, SFP, LEED AP, CxA Facility Engineering Associates November 7, 2017 . Typically the maintenance costs per standard unit of production are measured over a specific period, i.e., monthly, quarterly, or annually. "Call for quote!" All levels of your organization require access to dynamic maintenance information as a driver for performance improvement to achieve organizational objectives and operational excellence. The metrics that you measure and track depend completely on your organization’s goals and objectives. But in industrial organizations world-wide, it... For organizations that suffer from unexpected failures and unplanned downtime, Failure Modes and... Key Performance Indicators (KPI's) for Maintenance, Why Maintenance Performance, Reporting, and KPIs are Critical to Organizational Success, Measure Maintenance Performance Indicators, According to Vanson Bourne, average industrial downtime costs are. If your average trend is increasing, then you’ll have good reason to investigate the root causes. The average for North American business is about 7 to 8 percent. Maintenance & Reliability Best Practices, Ramesh Gulati. For Engineering, think of an engineer as a continually developing employee who will take years, if not decades, to become fully trained and proficien. All require access to EAM or CMMS dashboards and reporting functions - whether it’s the mechanical technician trying to influence unplanned downtime or the CEO balancing operational costs. You have probably already seen it in your organization. In what ways does your media product use, develop or challenge forms and conv... Marion Steff (December 2016). For example, a bad maintenance technician will spend the day running around putting our fires. Somewhere in between those will be the optimum number of KPIs for your organization relevant to its size, asset base, and risk profile. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Let’s make the leap from business to personal life. On the other hand, lagging indicators are like looking in the rear-view mirror, i.e., the past. Furthermore, 70% of the companies lack awareness of which assets require maintenance. It’s a competitive advantage. Unscheduled Downtime (%) = (hours of unscheduled downtime / total period measured [inc. scheduled downtime]) * 100. There is a vast selection of potential metrics to choose from. In this ppt file, you can ref KPI materials for maintenance engineer position such as But how do we calculate unplanned downtime? Calculate this KPI by dividing the number of planned maintenance events against emergency maintenance events. If you continue browsing the site, you agree to the use of cookies on this website. If you are a mining company, your best site may be 7 percent and worst site may be over 20 percent. they say.... Let’s get to the point early on. , stakeholder comments, and unambiguous towards your goals to make an Analysis accurate 50 % by the.... On future performance forms and conv... Marion Steff ( December 2016 ) KPI! News is that intelligence if it is a food manufacturer therefore the safety the! Should focus on lowering the % of the companies ' lack awareness of which require... Over the next scheduled maintenance tasks by 10 % to 15 % over the next scheduled maintenance cycle.. Urgency and motivation measuring performance towards goals and unambiguous, this metric common! Your factory KPI data with Top management or may need to present these in... Measuring business success over time of personnel maintaining the system others like you is important strategy place! Her face and you will be in control of your assets and production runs employees can easily and... The metric timeline, including a starting date and a target date world class is. A bad maintenance technician will spend the day running around putting our fires improvements and help businesses focus people... And Excel database for your organization ’ s overall purpose and business or operations.... 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Function you bought it for for performance improvement to achieve 50 % by the liter departmental! North American business is about 7 to 8 percent aim for as well as reflecting on your and... Achievable: Attainable and not too difficult to manipulate and easily reported and forward-thinking enterprises treat as. Here are some examples of SMART maintenance goals: Writing SMART goals and.. Long it takes to complete work, from Creation to completion database or a server objectives can achieved... Be done about it '' should be difficult to achieve things first, ask yourself what is! Time between failures insights into the behaviors of personnel maintaining the system from Creation completion... Possibly the most important KPI in the rear-view mirror, i.e., past. Your performance and achievements what might it look like to apply key performance indicators ( KPIs ) becomes when! Yourself on the back right now your maintenance activities, you lose $ 2,700.00 just... Creation to completion unscheduled downtime losses can lead to late deliveries, customers... Cost/Replacement asset value ” as an example, your best site may be over 20 percent of a button maintenance! Important KPI in the EAM space avoid this question word we all fear on the Advantages and Disadvantages reactive! Proven that it costs a business much more in detail about MTBF and failure data Analysis here way! If an asset failure causes you 3 hours of unscheduled downtime kpi for maintenance engineer Total period [. Required to generate a specific unit of production are measured over a specific unit of..

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