The takeoff roll was one of the fastest I’ve ever experienced on a 777. Upon entering the plane, every passenger was given a sanitizing wipe and gloves by request as part of United’s CleanPlus initiative. The old-fashioned work cubicles, in particular, appear that they would require more attention than the new modern desks that are easier to sanitize. Fortunately, it didn’t take long for United to restore lie-flat service. Unlike American Airlines, United doesn’t admit premium transcon flyers to its business-class-only Polaris Lounges. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). They also have a serve yourself snack bar on the plane, that includes wine. We will use information provided on this form to be in touch with you. The flight attendants—who outnumbered paying business class passengers—were truly gracious and attentive, and did their best with what they had to work with. Might we suggest at least stocking up the bar, offering full mini-bottles, and perhaps serving quality sandwiches or cold plates? But if those are the only cuts United is making to the experience, then Polaris remains one of my top choices for cross-country travel. Related: United improves onboard beverage service, trims Saks amenities. Our United Polaris® business class service is designed to bring a new level of quality to every aspect of premium cabin travel - from lounge to landing - and provide the best sleep in the sky. The deserted buffet area was a shadow of its former self, and for good reason: pickings were slim. All guests are given a small to-go bag stocked with water and some snacks. United Airlines first started talking about its revamped “Polaris” business class product quite a long time ago. United Airlines flight review form London Heathrow to Houston on United Polaris Business Class. On a more positive note, we arrived early. It was my first time in a Polaris pod since March, and I couldn’t contain my excitement as I boarded. The United Polaris Lounge is available to those holding a boarding pass for travel in United Polaris business class and those holding a boarding pass for long-haul international first or business class on a Star Alliance member airline. The amenity kit has been through a few iterations though, and the latest version is a plastic pouch with a limited selection of goodies. We send up to one email a week and never resell your information. Breakfast was the lowest point of the service: it consisted of a hot sandwich (typically offered as a buy-on-board option in economy) served on the tray table. The JetBlue Mint review has already published. On the flip side, there is no provision for families traveling together. You can learn more at united.com/Polaris. It's not going to be easy to come up with an all-aisle access configuration on a single aisle aircraft like the 757, without going 1-1 and cutting the number of business class seats (or cutting the legroom on the economy seats). Please view our advertising policy page for more information. Back in June, United announced a long-awaited overhaul of its international business-class service and amenities, including new seats. However, UA is making an exception for premium transcons. Onboard dining in Polaris business class is at economy class levels, and nothing can justify serving breakfast directly on a tray table without a tray or linen. CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners. I figured that I’d be farthest from the galley and fewer passengers would walk by my seat. Prominent signs reminded guests of the current protocols and expectations. Finding a United Club that’s still in operation is like finding a unicorn. Excited to experience United Polaris Business Class? That’s why I was keen to check the seat map and monitor the loads on my flight. United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world – the only lounge of its kind offered by a U.S. airline to business class customers – that will feature custom-designed chairs, private daybeds, spa-like showers, bespoke art installations by artist Wolfgang Buttress, and chef-inspired hot meals served in a boutique restaurant … And why so much “bread” when there’s rice already? United Airlines Click here to download. In Europe, British Airways, who typically doesn’t shine in the lounge department, has rolled out a-la-carte service with mobile ordering and at-seat delivery, for all guests. I hadn’t been on a UA transcon since March 5, and I was excited to see how my pandemic experience compared. It felt like there were many more passengers in Polaris than there were in the back of the plane. United Polaris® Business Class Named for the North Star, the brilliant point in the nighttime sky that travellers have looked to as their certain guide, Polaris is the shining star of business class that flyers can look to and depend on for true comfort and a sleep experience like no other. On transcon flights, you used to receive a pillow and Saks duvet. In fact, common sense would suggest that providing linen helps enhance hygiene. Flight attendants called groups of rows to deplane together. Most guests snack and drink and therefore have a legitimate reason to take their mask off. Polaris Business Class passengers may also ask for an amenity kit like those that are offered on board. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. To be fair, the salmon was tasty. The Polaris business class cabin was deserted, and the Premium Plus cabin completely unoccupied. We may receive compensation when you click on links to those products. ALL RIGHTS RESERVED. Unlike American Airlines, United doesn’t admit premium transcon flyers to … But with low fares and easy upgrades, I certainly wouldn’t hesitate to do it again. I selected the pasta, which was served all on one tray with foil and seals intact. The entire Economy Plus section had just one passenger. The selection included gummy bears, pretzels and kettle chips — much more limited than before the pandemic. The combination of the highly-private Polaris seat and excellent bedding amenities makes sleeping a breeze—a blessing on short flights from the East Coast to Europe. Now, due to JetBlue’s Newark expansion and the depressed travel market, flights have dropped to $399 each way. Once airside, there were plenty of hand sanitizer stations located throughout the airport. As long as social distancing remains possible, that’s unlikely to be a problem, but should traffic pick up, concerned customers may be better off skipping the lounge and staying in the public concourse. What follows are 15 thoughts on what’s changed since my pre-pandemic Polaris review. Most stores and restaurants were closed, so the majority of passengers were sitting by the gate. The TSA is contracting Lavi Industries to build an additional 1,230 units at 37 airports nationwide. United re-opens first non-hub lounge at Honolulu airport . Get 25% more value when you redeem for travel through Chase Ultimate Rewards®. This lounge is temporarily closed. The sleep-focused revival is set to roll out in December. It isn’t as extensive as JetBlue’s Hayward-branded kits, but it’s definitely better than nothing. I kept snapping pictures of the cabin and aircraft. Had we visited during the morning or evening departure banks, it likely would have been a different story. Overall, the meal was about as good as I remember it from March pre-pandemic. United isn’t providing meals for most domestic flights (even if you’re sitting up front). Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. Despite the relatively straightforward approach highlighted in the video, the supporting PR pitch is a master class in creative writing. Take one of our seats for a spin in full 360. Learn more about our focus and commitment to our customers, dealers, employees and communities EN-CA This was our first time flying in United Airlines' Polaris Business class! Most, but not all, have the new Polaris business class Another interesting data point: six of these 767s have the new Polaris business class seats, while two do not. © 2021 THE POINTS GUY, LLC. Join our mailing list to receive the latest news and updates on airport lounges! You don't have to wait. Unfortunately, the drink is unavailable for the time being according to the crew on my flight. There is absolutely no reason—beyond cost—why the airline cannot offer healthier or more diverse options while still meeting CDC guidelines. Spin COVID-19 and hygiene all you want, nothing justifies serving a meal without linen or a tray in international business class. We're very excited about our brand new international premium cabin service — United Polaris SM first and business class — which offers comfort and relaxation for restful sleep in the sky. Five months later, the Star Alliance carrier is trailing domestic competitors with regards to re-openings: Polaris Lounges are still closed, and only a few United Club locations remain in operation at key hub airports. The security officers’ workstations just received a major upgrade. *Bonus value is an estimated value calculated by TPG and not the card issuer. As a Premier 1K, I’ve had plenty of experience with United’s often unreliable Wi-Fi network. © 2021 Sound Imagineers, LLC. Members of the loungereview.com team report on their recent experience traveling in United Polaris business class from Newark to Paris. On the brighter side, the traditional liquor selection is available. We eagerly made our way to the bar, and asked for a glass of Champagne. Flying has lost a lot of its luster, even in premium classes. At a cost of $2.48 million, I was surprised that the security agent wasn’t using the new barrier. Once the first group got off the plane, the crew called for another. And you get the Polaris lounge at ORD. Expect to see reviews of American Flagship First and Delta One shortly. (I wasn’t surprised to learn that Christie is the same company that created the legendary Doubletree cookie.). One of the first things I noticed when I boarded was how clean the plane was. It could especially impact United Airlines’ sub-fleet of “High-J” 767s, outfitted last year with 46 Polaris business class seats instead of the normal 30. Boarding the United 777 was so exciting. (No, it’s not edible.). At worst you’ll have 5 across (2-1-2) on their 767s and quite likely 3 across (1-1-1) with the Polaris planes. That's $750 toward travel when you redeem through Chase Ultimate Rewards®. As a side note, the United Club Newark still hands out Star Wars-themed kits (which aren’t available onboard anymore) for those who collect them. The only available wines were mini-bottles from Economy (other airlines manage to open regular bottles without a health risk.) The airline is also building a new flagship club near gate C124 in a bid to permanently mitigate crowding. In response, United has made severe cuts to the international premium travel experience. I noticed that she first asked Global Services and Premier 1Ks for their meal preference, before going to other customers. Boy, how times have changed. While domestic travel in the US is slowly ramping up—flights are increasingly full, and security lines have returned at most airports—COVID-19 has decimated international travel. There were just a handful of people checking in for United flights. Clear and PreCheck queues were open, but I was funneled into the main security line after the ID check. Related: The one major social distancing challenge I’d like to see airlines fix. How does the airline fare with a single, capacity-restricted club? After the meal, there was a snack basket available for those seated in Polaris. The bathrooms, however, were abysmal, just like in pre-pandemic times: old, cramped, and of questionable cleanliness. Related: Why more lie-flat seats on United flights isn’t necessarily good news. What are the tortilla chips for? United’s worldwide lounge network virtually shut down on March 17th. The 16-inch entertainment screen was full of recent movies and TV shows, and there was plenty of storage for my electronics in the small cubby. I was given a laminated card showing my PreCheck status, allowing me to keep my shoes on and my laptop in my bag. The intention is good, but execution was unremarkable. Flying on a nearly empty widebody is thrilling. Even though the plane hadn’t flown in five days, I decided to clean my area again. We use MailChimp as our marketing automation platform. The main coach cabin had just a handful too. Now, Polaris flyers get a small 8.5-ounce bottle of Dasani water served alongside a sanitizing wipe. That doesn’t make too much of a difference for transcon UA flyers. As it turns out, just fine. Going forward, you’ll find me in the last row of the cabin in the single seat flush with the window. The club was certainly the cleanest and emptiest that I’ve seen it, but there wasn’t much reason to hang out there for so long. Contact the business for more information about recent service changes. United Polaris Lounge This lounge is temporarily closed. Of the major U.S. carriers, United is doing a great job at attempting to deplane passengers in a socially distant manner. At the United Club Newark, the bar area is now entirely clear of furniture, in favor of social distancing markers on the floor. The sesame to this world of bliss: a (dated a numbered) card, to be presented to the bar tender. The United Polaris Lounge is available to those holding a boarding pass for travel in United Polaris business class and those holding a boarding pass for long-haul international first or business class on a Star Alliance member airline. November 10, 2020. Priced at $32.99 for the entire flight, speeds were some of the best I’ve experienced in recent memory. Is butter supposed to go on crackers? Both Delta and American have the same 2-2 setup on their long haul 757s (and AA is still angle flat). Overall, the special COVID-19 Polaris service at the United Club Newark was an unexpected touch, but in its current incarnation, it’s ultimately a disappointment. For example, 60,000 points are worth $750 toward travel. The new acrylic barriers on display at SFO are currently being installed at airports across the country. Edit. Much to the chagrin of my sweet tooth, the ice cream sundae cart has been temporarily removed. The arrangement is a much more effective measure than signage encouraging customers to keep seats open. The food served on the flight, dinner and breakfast leaves a bit to be desired. On the 787-10, the biggest of the Dreamliners, the 44 business-class seats are spread across 11 rows in a 1-2-1 configuration. To combat its industry-lagging reputation, United Airlines will overhaul its current intercontinental business class with United Polaris. Well, the hard product is still the same — and that’s a great thing. Also, if United can provide proper silverware for dinner, why is breakfast all plasticware? By clicking on Subscribe, you acknowledge that information that you submit will be transferred to MailChimp in accordance to their Privacy Policy and Terms of Use. We have so many questions about this meal. I was flying on a Wednesday afternoon, and the airport was empty. We never share or resell your information. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. This post contains references to products from one or more of our advertisers. She offered a choice of chicken or pasta, but didn’t give much more description than that. (It paid off; we departed with just 32 of the 50 Polaris pods taken. They then confused everyone by rebranding even their old business class product … First Class customers benefit from a dedicated area in London with a higher-end menu. The bar is equipped with plexiglass shields, though they cause so much glare that communication with the bartender is almost challenging. At Newark airport, the United Club near gate C74 offers a quiet place to work, but not much else. United isn’t one of them. BA (2-4-2 or 2-3-2) still charge for seat selection in business class unless you’re an elite. In addition to the new cabin, United is unveiling Polaris business class lounges in eight airports around the world, including Chicago O’Hare’s lounge, which opened in December. While this sounds good in theory, passengers didn’t follow instructions on my flight. In April, United pulled most lie-flat seats from its transcon flights. Polaris passengers are treated to limited complimentary libations, but the lounge isn’t cleaned regularly, mask usage is spotty, and pre-flight dining and showers are all distant memories at this time. After much anticipation and a few delays, United Airlines says it will open its fifth Polaris business class lounge at Los Angeles International Airport's Terminal 7 on January 12, 2019. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Featured user comments. 1. United Airlines' new Polaris business class cabin will be available on long-haul flights between the US and destinations such as London and Tokyo starting later this year. There’s a postcard themed to a United destination, as well as an eye mask, toothbrush, lip balm and earplugs. This is the perfect place for distancing — far from others and limited crew disruptions. One option is the United Polaris lounge in Houston, the airline's luxe international business class lounge. Review Highlights “ Very clean; and going back to the size, the shower rooms were bigger than other lounge showers I've seen. The airline is also building a … Though the meal service has been trimmed, at least it’s still available. In United Premium Plus ® and United Polaris ® business class, your entrée, bread and single-serve cup of ice cream will be served together. On the brighter side, the Polaris sleep amenities—gel pillow, mattress pads, duvets, and slippers—are still all available, and perhaps that’s ultimately all that really matters: the ability to sleep. The seat converts to a lie-flat bed and features plenty of personal space. COVID-19 Updates. However, some COVID-19 measures are cost-cutting moves that masquerade as hygiene enhancements. {"bg":"","mt":"","mr":"","mb":3,"ml":"","pt":"","pr":"","pb":"","pl":"","border":"","rounded":"","rounded_size":"","shadow":""}, Air New Zealand relocates to TBIT at LAX; now uses the Star Alliance lounge, New Lufthansa Business and Senator Lounges in Newark, NJ (EWR), New Star Alliance lounge in Sao Paulo, Brazil; London lounge partially closed, Priority Pass, over 1,000 lounges at your fingertips, United Club and Polaris Lounge COVID-19 closures, The COVID-19 United Club Newark experience: seating and cleanliness, The COVID-19 United Club Newark experience: food and drinks, The COVID-19 United Club Newark experience: exclusive Polaris amenities, United Polaris Business Class COVID-19 international service, San Francisco, CA (SFO) – Terminal 3, Concourse F, Chicago O’Hare, IL (ORD), Terminal 1, Concourse B, gate B6, Houston Intercontinental, TX (IAH), Terminal E, New York/Newark, NJ, Terminal C, gate C74, Washington Dulles, VA (IAD), Concourse C, gate C7, modern, full-service lounge in Terminal A, United re-opens first non-hub lounge at Honolulu airport | LoungeReview.com, United re-opens first non-hub lounge at Honolulu airport, WestJet flagship lounge opens at Calgary airport, Lufthansa permanently closes 12 airport lounges, Flagship American Express Centurion Lounge opens at JFK. On Business Class, United wins. Image zoom Either $5 or 5% of the amount of each transfer, whichever is greater. There were no other options available. Read user reviews for United Boeing 777-200 (772) Layout 5. For more travel tips and news, sign up for our daily newsletter. To make sure you know what to expect with United Polaris travel, see below for a few key reminders. Before the coronavirus, pre-departure beverages were offered in Polaris. Paris Charles-de-Gaulle airport Terminal 1 is still closed, leading to minor confusion; so we disembarked at Terminal 2A, on a bus (so much for social distancing.) Even the tray tables and lavatories looked spotless. Hand sanitizers were readily available, and the reception and customer service counters were equipped with plexiglass shields. The gel pillow, full-size pillow, mattress pad, duvet, and slippers make for a restful night, and it’s fortunate that they haven’t been sacrificed on the COVID-19 altar. At the end of the day, cutbacks are understandable. Center pods are either adjacent to each other (great for couples) or facing the aisles. (Those who follow me on Instagram know that Polaris is one of my favorite biz products.) There was no cleaning staff in sight, despite the fact that the club has many touch points. Mask use was spotty at best during our stay, and it is difficult to enforce. This site does not include all credit card companies or all available credit card offers. Fortunately, it worked well on my flight. Even though travel demand has declined significantly, the carriers are still offering their top products on these cross-country routes. Given that United is booking flights to 100% capacity, most flights are leaving with empty biz seats (even after clearing all the airline employees on the standby list). Travelers flying United will soon be able to enjoy a bit more room to catch some inflight snooze time. Everything is served packaged or covered for you to unwrap. Visit our COVID-19 resource center for information on how the pandemic is impacting airport lounges. 1:24 . United Polaris business class was first introduced in 2016. After staying mum on the topic for months, United released late July a video highlighting the new United Club experience. The Polaris Lounge was also very nice, much nicer than United's regular lounges. If our experience at Newark airport is representative, the promise of an increased focus on hygiene remains unfulfilled too. Furthermore, schedule changes are happening quite frequently – I was booked to fly the flagship Boeing 777-300ER, but it was swapped to a 777-200 at the last minute. As such, your flight could easily be booked full. « Airport lounges are re-opening: what to expect in the COVID-19 era, Flagship American Express Centurion Lounge opens at JFK », […] has lost a lot of its luster, even in premium classes. As for United’s “goal of disinfecting seats after each use and upon request”, it was indeed merely an aspiration. That particular plane only re-emerged from a stint in Wilmington last week. I love the Polaris seat. At Newark airport, United’s supposedly “elevated pre-packaged food offerings” consist of shrink-wrapped pretzels and cookies. Polaris Lounges nationwide remain shuttered, and all eligible passengers are invited to use the standard United Club. There may be more travelers than a few months ago, but the severe cuts to the international flight schedule have significantly impacted demand. Before the pandemic, the major U.S. airlines competed fiercely on some of the popular and lucrative routes between the New York area and Los Angeles and San Francisco. Search this site. Upon seeing our Polaris business class boarding passes, the lovely United Club front-desk agent brightened up and cheerfully welcomed us. Just note that you won’t find any of the legacy-United 757-200s with a 28-seat biz cabin, since those planes are parked in long-term storage. As it turns out, there was none, unless we’d settle for rosé, which we gladly accepted. The butternut squash mezzaluna was better than I expected. United’s signature Saks Fifth Avenue-branded sleep amenities were still available. It was social distancing at its finest—and a sad reminder that Americans can only travel to 20 destinations worldwide. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). In addition to the United Club near gate C74, United normally operates a luxurious Polaris Lounge for intercontinental business class customers, a modern, full-service lounge in Terminal A, and a temporary pop-up club near gate 93. If our experience at Newark airport, United doesn ’ t necessarily need splurge... 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