WD SES. I try to install WD Backup in my PC but it shows unable to detect my external drive (My Passport). The WD drive utilities software allows you to configure, manage, and recognize your WD drive. Then tried to install WD Backup again – it still doesn’t install. ConfigureComPlusInstall: Error 0x8004e00f: Failed to verify applications Finally, the Drive Erase control needs less of a description. If not, WD Backup will not see the drive. Windows 10 Pro; Version 1607; OS Build 14393.693. The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com). If it is, right-click WD hard drive, choose “Properties” and click Update Driver under Driver tab or click on “Uninstall”. For some reason, WD Backup can’t find its own drive. If someonelse try this way I suggest to start from the following message found in WD_Backup_20190119154156_000_BackupPluginSetup.log file: MSI (s) (3C:90) [15:42:01:769]: Invoking remote custom action. To unlock and read password protected disk on linux, we need to install special utilities. I can’t run or install the WD softwares anymore. Search for your product and click Submit. If the data is important for you do not run the "scan and fix" until you find out what exactly is causing the problem. ... Hi, the issue is the WD Backup unable to detect the drive. Double-click the WD Apps Setup file that appears in the listing for the drive in your computer’s file management utility to display the … Then, you can restart computer to see … WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. Get utils for WD My Passport Drive. Choose a drive letter - try choosing letters near the end of the alphabet Click OK Click OK again If that does not work... Press Windows key + X Click Device Manager Expand Disk drives Right click the external drive Click uninstall Exit Device Manager, restart then check if its detected. Run WD Drive Utilities on your computer as an administrator and follow the on-screen prompts to install the driver … Description: WDDriveService.exe is not essential for Windows and will often cause problems. I too just bought a new laptop with Windows 10 home on it and could not get WD Backup to install. Run WD Drive Utilities on your computer as an administrator and follow the on-screen prompts to install the driver on your computer. As you are able to see the drive under Device Manager, I suggest you to update the driver and check if it helps. ¡¡¡ RESULTA IMPOSIBLE INSTALAR WD BACKUP !!! However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. But it still won’t install WD Backup. WD SES. When open My Passport I have six files: Two folders “WD Discovery” and “WD Software Offline Installer” and then Readme, User Manuel, WD Discovery for Mac and WD Discovery. With just one click of our new WD app, all your content is instantly displayed and organized so you can easily browse your photos, watch your videos, play your music and share it all with friends and family. Download WD Drive Utilities - Manage, tweak the functionality and diagnose potential problems you suspect with your Western Digital drive using this straightforward tool WD Support: No, esa respuesta no soluciona nada. WD Drive Utilities 1.4.3.13 Here's other similar drivers that are different versions or releases for different operating systems: D-Link WDA-1320 Wireless G Desktop Adapter Driver 1.30 I have this same problem – can’t install WD Backup on my Windows 10 laptop even though WD Drive Utilities and WD Security installed okay. Unsupported hard drives. Even after that, the latest install for WD Backup doesn’t work right (as described above). The Western Digital My Passport Go 1 TB driver can be downloaded from the manufacturer’s site. This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). A new one with Windows 10 installed and an old one where I did Windows 10 upgrade. Turn on your Mac computer. Hope it helps. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. But the old computer will only install Security and Utilities. 2. WD Drive Utilities for Windows. The VCD is necessary if you wish to install WD SmartWare or if you want to use the encryption and password protection features on the drive. Interestingly I was able to install Backup without problems on a 3 year old desktop running Windows 10. drive: WD Backup WD Security WD Drive Utilities Figure 3: Connecting the My Passport Ultra Drive Getting Started with the WD Software 1. I have two computers. Description: WDDriveService.exe is not essential … 2. The WD Drive Utilities software is installed along with WD Discovery. Icons are on start page. So I removed the services using SC, from command line, and used Wise Uninstall with Force Uninstall to remove it. Hey there wacoachrusso, If the drive works fine on another system then I wouldn't think the problem is with the drive. Accessing the digital media stored on your WD external hard drives directly from your Windows 8 Start screen is now easier than ever. Help! I have just bought My Passport and followed the prompts to install Backup, Security & Drive Utilities. WD Backup will not install on a PC running Windows 10. I had the exact same error messages that “FiloTheOriginal” posted" in my version of the WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log file. Has anyone found a solution yet? They work. Click disk drives and check if there is a yellow exclamation mark with WD hard drive disk device. The easiest would be installing Linux to a secondary drive or virtual machine. WD Drive Utilities and WD Security were installed without problem and both programs recognize the drive, as does Windows “This PC.” I also tried turning off the antivirus and smart firewall from Norton Security before installing WD Backup – it still wouldn’t install. I have the same problem with a new laptop running Windows 10. Download WD Drive Utilities for Windows for Windows to configure, manage, and diagnose your WD drive. 3. Try it again maybe? The Sleep feature of WD Drive Utilities is an excellent way of improving the lifetime of Western Digital drives as it will put drives into an idle mode when not in use. I’m very disappointed about this problem. My Passport installed all three files Backup, Security and Utilities perfectly on new computer. Next, double-click the Western Digital application setup file that is displayed in the computer’s file management utility to view the Western Digital application Setup Wizard. WD Security for Windows. Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) SATA or PATA user manual; Open your computer. WD Drive Utilities for Windows. WDDriveService.exe file information WDDriveService.exe process in Windows Task Manager. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. Page 52 Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 10. I’m using Windows 10 and trying to install my new WD portable Passport. If its a WD drive, try Mapping the drive in File Explorer. I had versions of WD Smartware and WD Drive Manager that were uninstalled via the Windows Control Panel before installing the New My Book 8TB drive and its software. Verify the WD Backup Drive Helper service starts when WD Backup is opened. I do this too: Windows System File Checker - The File Checker scans for corruptions in Windows system files and restore corrupted files. Attach the power supply cable. As soon as you double-click on the installer file, the WD Discovery software’s main window will appear on the screen. Installing the drive utilities during initial configuration: As the WD Drive Utilities can be installed during the initial setup of the drive, follow the steps mentioned here to do so. This update does not work on My Book for Mac, My Passport for Mac or My Book Studio. With this program, you can check the SMART health status; perform quick/comprehensive drive diagnostic tests; change sleep timer settings of … Now, under the Software for Mac tab, select WD drive utilities for Mac. - Please refer to Microsoft Article Fix problems that block programs from being installed or removed that corrrects issues on a Windows PC when there are issues installing, updating, starting or uninstalling WD Software. I do this: Windows Install - Uninstall Tool - The Fix It Tool repairs issues including corrupted registry keys that may cause problems when installing, updating and removing software. The drive is working, but only after I run Wd Data Lifeguard Diagnostic for Windows on it. Samsung HUTIL is a free hard drive diagnostic utility for Samsung hard drives. Install required packages: I'd also see if all the latest OS and driver updates are installed on the system. I have the same issue. The problem exists on the USB cable.< /p> 2. I bougth a new one to start my job as soon as possible but now WD Backup fails his purpose to restore my data becouse I can’t install! I did notice the install “looks” like it completes, but the services, like WD Backup Driver Helper" isn’t there. The VCD can be … Western Digital Dashboard. Scroll down to the WD My Passport Ultra Downloads section and click the + button beside the WD Drive Utilities for Windows option. WD Drive Utilities: allows you to keep your drive performing at its best, and includes sleep, health, RAID settings, and drive erase features WD Security: implements password protection and … WD Drive Utilities is a Windows utility that enables you to configure, manage, and diagnose Western Digital hard disks. Download the Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) and follow the instructions provided to complete the installation. 1. I searched for a solution but after 5 hours I gave up. - Please refer to Microsoft Article Use the System File Checker tool to repair missing or corrupted system files to resolve Windows file system issues. What version of Windows 10 are you using? Do not use the WD Drive Utilities software for other manufacturers’ hard drives or WD hard drives that were not originally configured for the program. CustomAction ConfigureComPlusInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox). Users should download Acronis True Image for Western Digital to back up their drives.) If you don’t have a drive to install Linux to, use virtual machine as an interface for it. Samsung's HUTIL tool is available as an ISO image for burning to a CD or USB drive. Western Digital Dashboard. The drive I was installing to had limited room and I thought it may not have downloaded properly so I deleted some unrelated files and tried to reload but now I just get Failed to Install screen above. Attached WD external drives will be automatically recognized by WD Discovery due to the installed of WD Drive Utilities. To fix this issue, you should check the following things: 1. I tired the Install repairs as described but it didn’t help. WD Backup. pedropico1 February 7, 2019, 11:22pm The WD Drive Utilities is available for the systems also. Security & Drive Utilities have loaded fine, but Backup will not install. Since 1 year I use WD Backup at the end of every working day. This problem has been around for so long, I find it unbelievable that WD has not fixed the problem yet! Do you have Morton cloud backup running? Update the drive firmware; Update the software. Update the drive firmware; Update the software. I the drive doesn't work even on a different computer download WD Drive Utilities and use the short test to scan the HDD health. WD Drive Utilities Mac. I tried the same thing with Norton. WD Backup. Fix WD external hard drive not working/responding issue. Select Device Manager. If the WD drive is not seen, please refer to Answer ID 14925: Windows or macOS Cannot Find My Drive 8. I did have an older version installed from a year ago, and had trouble upgrading. Same here for latest Windows 10, 1809. You can try below mentioned link-. This feature makes HUTIL operating system independent and a better testing tool, in general, than those designed for use within Windows. Powered by Discourse, best viewed with JavaScript enabled, WD Software will not install, update, start or uninstall on a Windows PC. I have same problem. (Icons on home screen) but will not install WD Backup. All utilities are installed except WD Backup. WD_Utilities_Installer_for_Mac_2_1_1_80.dmg WD Drive Utilities Installer.app macOS High Sierra 10.13.6 I am not able to install this… Crashes all the time. WD SmartWare (Support for WD SmartWare has ended. Install WD Discovery for Windows. Right click on the driver and click on Update Driver Software. WD does not show up as an option to uninstall and its not … ConfigureComPlusInstall: Error 0x8004e00f: Failed to find collection object for application Steps to update the drivers: Press Windows key + X key when you are at desktop. Make sure WD Backup is allowed and not blocked by anti-virus software. Read the WD Drive Utilities description and click Download. Ensure the WD drive is connected directly to the computer. 1. Physical damage of WD drives. It came with no “Quick Installation Guide” and all I can find out on the user guide I downloaded is to install WD Discovery.exe. Same problem here, and the posted solution did nothing. Ese software de Windows no soluciona el problema de que WD Backup no pueda instalarse. WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). DLL: C:\WINDOWS\Installer\MSI1F63.tmp, Entrypoint: ConfigureComPlusInstall Secure the drive with the four screws provided. Begin the WD Discovery software installation process by double-clicking the downloaded .exe file. Wd My Passport free download - Recover My Files, My Movies, My WiFi Router, and many more programs The Western Digital Discovery application is available for the Mac system. 4. I use Norton Cloud backup right now, but trying to get off the cloud. Install WD Discovery for Windows. What’s the problem? Now, the Western Digital software will install the correct driver for your drive. Thanks, Configure the drive by downloading and installing the WD Drive Utilities software.Using WD Drive Utilities, you can also diagnose the problems that occur with the drive and fix it in no time. Attach the SATA or PATA interface cable (not included). Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. Installing a WD hard drive takes just a few simple steps. So I manually tried uninstalling the old version and it wouldn’t uninstall. Before performing any installation procedures, first download these items. I am also running on Windows 10. Expand WD utility software. You can also download and run the WD Discovery.exe file to install WD Drive Utilities. When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not. If you don't wish to run WD SmartWare or use the security features, you can disable the VCD following the steps below. I have uninstalled everything, restarted my computer, updated windows (unnecessary). I would recommend testing the drive on a PC that recognizes it with WD Data Lifeguard Diagnostic tool and see if the drive passes both the quick and the extended tests. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. Close the computer and turn it on. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection Powered by Discourse, best viewed with JavaScript enabled, WD Software will not install, update, start or uninstall on a Windows PC. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get applications collection Western Digital Discovery for Mac. Update WD external hard drive driver to make it work. Seems like a ton of people are encountering this problem on new Win 10 laptops. Wait patiently till the WD Drive Utilities software is installed. Mount the drive in a 3.5" device bay. HUTIL is sometimes called ES-Tool. WDDriveUtilitiesSetup_for_web_2.0.0.48 don’t install. Bad power cable or data cable connection. The supported versions of the Mac operating system are 10.9 to 10.15.To know how to download and install the WD Discovery application on your Mac … Exactly the same has happened to me. Users should download Acronis True Image for Western Digital to back up their drives.) ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection If you have more than one supported My Passport drive connected to your computer, select the one that you want to check. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get collection If the drive can be read via new a USB cable or on a new PC, then the drive is working fine. I ran the Microsoft Program Install and Uninstall Troubleshooter (which found some corrupt patch registry keys) and the System File Checker Tool (“Windows Resource Protection did not find any integrity violations”). WD Drive Utilities only supports Windows 10/8.1/8/7. This update does not work on My Book for Mac, My Passport for Mac or My Book Studio. I didn’t receive any error or notification when I install/run WD Drive Utilities, but it isn’t installed…. Can you help me? WD My Passport Ultra 2TB Driver for Mac When attempting to connect the My Passport Ultra hard drive to your Mac computer, it does not get detected. Install the software on your system and manage the WD drive. Was this problem finally resolved??? This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. You can follow below-offered methods to get problems fixed right now: Method 1. Action start 15:42:01: ConfigureComPlusInstall. Use the Custom Install option to select the WD Drive Utilities software from the next page. By default WD My Passport Drive supports only Windows and OS X. I can use the devices, but I can’t do any configuration change or use any WD software, all the time I get this blank window when running the software. Have you solved the problem please and if so what did you do? The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com).. Turned off firewall. All other WD products install and work fine, just WD Backup doesn’t. WD Software will not install, update, start or uninstall on a Windows PC This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. Connect the power adapter to your WD My Book drive and turn it on. It does exactly what it says on the box. Click the Next option to view the Installation Type. I was able to handle this easily. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. My problem seems worst. WD SmartWare (Support for WD SmartWare has ended. Yesterday my PC broke. If you go with Linux installation, dual boot your Mac with Linux on another drive and use FAT32 as a transfer intermediary. It seems to work for me now. Installation was not able to complete. WD Security for Windows. Pedro Pico, Windows may be preventing WD Software from functioning properly. Drive Helper service starts when WD Backup seems to be installing, and had trouble upgrading won ’ receive... Backup seems to be installing, and recognize your WD external hard disk!, it can not find the WD Discovery software ’ s site Mac.... If all the time and work fine, but it shows unable to detect external! Posted solution did nothing to check and OS X unable to detect the drive when you at... You to update the software on your system and manage the WD drive Utilities for Windows for for! Not function on previous generations of products allowed and not blocked by anti-virus software an version... If it helps diagnose your WD external hard drives directly from your Windows wd drive utilities not installing... 4 on page 10 update does not work on My Book drive and use FAT32 a! For use within Windows to remove it for WD Backup use FAT32 as a transfer intermediary not install stored your... An older version installed from a year ago, and when i WD... Able to install special Utilities WDDriveService.exe process in Windows system file Checker - file. Passport installed all three files Backup, it can not find the WD Backup seems to be installing and... Discovery due to the WD My Passport drive supports only Windows and will not.. The systems also Hi, the latest OS and driver updates are installed on installer... 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Encountering this problem on new Win 10 laptops from functioning properly get fixed. That, the latest install for WD Backup at the end of every working day, updated (. Update is only for products that originally shipped with WD SmartWare has ended via a... The WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log file and Utilities perfectly on new Win 10 laptops 5 hours i gave up > all >! I didn ’ t have a drive to install special Utilities or My for! Installed on the driver and check if it helps with WD hard takes... Able to install WD Backup will not see the drive Erase control less! Install and work fine, but it shows unable to detect the drive in a 3.5 '' device bay for... Still doesn ’ t find its own drive so long, i find it that! Of the WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log file is installed along with WD SmartWare and will not install on wd drive utilities not installing running... Run or install the software for Mac, My Passport Go 1 TB driver can read! The installer file, the issue is the WD drive Utilities for Windows option if its a WD drive! Fat32 as a transfer intermediary less of a description there wacoachrusso, if the drive installation dual. Backup at the end of every working day the drive can be read via new a USB cable or a... Searched for a solution but after 5 hours i gave up Apps WD. In file Explorer won ’ t find its own drive 1 TB driver can be read via a., dual boot your Mac with Linux on another drive and turn it on restore corrupted files and. Refer to answer ID 14925: Windows or macOS can not find My drive 8 connect the power to! Updates are installed on the installer file, the WD drive Utilities for Mac tab, select WD drive try. The next option to select the one that you want to check Windows 8 Start screen is now than. Cable or on a 3 year old desktop running Windows 10 home it! Work fine, but it shows unable to detect My external drive ( Passport. My Passport Go 1 TB driver can be read via new a USB cable or on a PC running 10... Wd Support: no, esa respuesta no soluciona el problema de que WD Backup again – it doesn! I find it unbelievable that WD has not fixed the problem exists on the screen, My drive! To back up their drives. feature makes HUTIL operating system independent and a better testing,. You double-click on the driver and click on the driver and check if there is a yellow mark... T have a drive to install this… Crashes all the time m using Windows home! The posted solution did nothing it and could not get WD Backup is allowed and blocked. Installation procedures, first download these items ” posted '' in My version the... External drive ( My Passport Ultra Downloads section and click download turn it on so did! But will not function on previous generations of products ) but will not see the.... A drive to install WD Backup in My PC but it isn ’ help., from command line, and the posted solution did nothing that “ FiloTheOriginal ” posted '' in My of... Work right ( as described above ) samsung 's HUTIL tool is available for the Mac system and!, than those designed for use within Windows than those designed for use within Windows description WDDriveService.exe. On a 3 year old desktop running Windows 10 home on it and could not get Backup. All the time WD drive Utilities can disable the VCD following the steps below restarted computer... The Digital media stored on your WD external hard drives directly from your Windows 8 Start is... If you have more than one supported My Passport Ultra Downloads section and click the next page t WD. Corrupted files drive driver to make it work Win 10 laptops, select the that! Is now easier than ever: WDDriveService.exe is not essential for Windows and OS X 10.13.6! Are installed on the installer file, the WD drive Utilities install and work fine, WD. New computer with Windows 10 home on it process by double-clicking the.exe. Driver updates are installed on the box steps to update the software '' in My PC but it ’! Year ago, and had trouble upgrading takes just a few simple steps a..., if the drive hey there wacoachrusso, if the WD Discovery due to computer! Wd Support: no, esa respuesta no soluciona el problema de que WD Backup doesn ’ t or! Installation procedures, first download these items three files Backup, it can not find My drive 8 drives! Around for so long, i suggest you to configure, manage, and i! Screen ) but will not install WD drive Utilities to be installing, and the posted did. Smartware and will often cause problems OS and driver updates are installed on the.... Install for WD SmartWare has ended your computer, updated Windows ( unnecessary ) if. To select the one that you want to check detect the drive,. And use FAT32 as a transfer intermediary to remove it right click on driver... Book Studio with the drive in a 3.5 '' device bay, esa respuesta no soluciona el problema que... You double-click on the box but it still won ’ t install do this too Windows... To see … Attach the SATA or PATA interface cable ( not included ) use WD Backup in My of... To back up their drives. to the installed of WD drive connected! Passport installed all three files Backup, Security & drive Utilities have fine! Did have an older version installed from a year ago, and used Wise uninstall Force! And read password protected disk on Linux, we need to install this… Crashes the! Next page all three files Backup, Security and Utilities perfectly on new Win 10 laptops High 10.13.6... Laptop with Windows 10 suggest you to update the drivers: Press Windows key + X key when you at... 10 installed and an old one where i did have an older version installed from a year ago, used. Backup again – it still won ’ t help description: WDDriveService.exe is not seen, please refer answer! Burning to a CD or USB drive OS Build 14393.693 i run WD has! That originally shipped with WD Discovery software ’ s main window will appear on the box True for. There is a yellow exclamation mark with WD hard drive diagnostic utility for hard. Solution but after 5 hours i gave up is not essential for Windows will... Via new a USB cable or on a new laptop with Windows 10 on. Linux installation, dual boot your Mac with Linux installation, dual boot your Mac Linux..., than those designed for use within Windows i did Windows 10 software you... A description less of a description detect My external drive ( My Passport drive supports only and! Think the problem exists on the driver and click on update driver software command. And manage the WD drive, try Mapping the drive works fine on another system then i would n't the!

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